Q1: I have checked both your website and your catalog and still don’t find the exact product I need. What should I do?
→Dear friend, if you can’t find the product you need, please just contact our salesman to provide you with the related information based on your demands.

Q2: How can we arrange the shipping of the goods?
→ We cooperated with some reliable shipping companies for several years, we can be responsible for shipping to your destination seaport, or the place you asking for. If you have shipping forwarders in China, We can also cooperate with them!

Q3: What if the voltage of your machine is not suitable for our country?
→ Please don’t worry about this issue. We can customize the voltage to fit your country’s electric system, but there are extra costs that should be borne by the buyer.

Q4: Can I get the best price?
→ Quality is always first to our company. We can not promise to give you the lowest price, but we promise the best quality and most reasonable price. Of course, the bigger amount order you place, the cheaper price you will get!

Q5: For example, if I want to buy a Spring Roll Sheet Making Machine, can you tell me the delivery time?
→ Normally our delivery time is around 25-30 working days after the production-driven order is placed with the production department. However, if your order met our public holiday it will be delayed for a few days based on the holiday period.

Q6: How can I ensure the product I received is undamaged?
→ Before delivering the goods, we will send you pictures of the product and the package with a wooden case. Before signing in, make sure the package is undamaged. If any questions arise, pls contact the salesperson you contact in time.

Q7: I want to make an order, which kind of payment mothed will your company accept?
→ At this moment we accept T/T, Western Union

Q8: What should I do if I encounter trouble while using it?
→Don’t worry about it. If there is any question, pls contact us as soon as possible. Our professional engineers will solve the problem for you at the first time.